In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. steps outlined below to contact Suddenlink. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. It applies only to the monthly fees. Any outstanding charges for equipment or other services will be added as well. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. How to Cancel Suddenlink Services on Your Own? Say "Home" or press 1 Press 1, 2 or 3 Remain on the line On June 10, 2022, Suddenlink. Julia: I will hang up with you and make you ho through this whole process . By signing up, you agree to our Terms of Use and Privacy Policy. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. Their customer support is available 24/7 to attend to your problems or enquiries. Log into your Suddenlink account. Suddenlink Communications review: . I think she didn't realize she'd muted me. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. 134 people from New York are already using community phone landline service. Attach the label One return label must be attached per box. (Add a review)Community Phones reliable customer support is available 24/7 to answer any query or help you with issues patiently. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. And you cant do it online. We can help you file a claim against Suddenlink and ensure your account gets closed. Click to reveal Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. Feel free to drop us another DM for further assistance. I called Suddenlink at noon to see where the tech was. I hope that someone shows up on Tuesday. There are early termination fees that are based on the type of. {{appointmentCancelSelected.labelDuration}}. The technician will arrive today between {{plannedTimeWithAnd}}. Our wait times averaged one to five minutes, with one lasting 15 minutes. It's not right what Big Business can get away with if we let them. 2. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Invalid Optimum ID, please complete all fields. Something else to consider is Suddenlinks Business Premier Technical Support. , you can count on this never happening again. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 2010-2023 CableTV. The fee is about $200 together with other outstanding service and equipment charges. You can manage your appointment or contact us for assistance anytime. I called once again to say that we have recieved neither. Note: Remember not to use a FedEx drop box. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. This will surely increase the credibility of your complaint. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. She said they would take that into consideration and changed the topic. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. 3. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Before contacting them, items GetHuman-geri_vin may need: You can email the site owner to let them know you were blocked. There are two ways to pay your Suddenlink bill by phone. I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! See also: Overview | Internet | TV | Bundles | Channel lineup. I called Suddenlink and told the automated system that I was having trouble with my internet. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Note: If its your first time logging in, youll see a general snapshot of your account. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. Also, we love chat transcripts. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. Hooray! {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Follow the IVR prompts to reach a customer service representative. All of the downloads are safe from the vendor's official website. Privacy Policy. Pricing, terms, and offers subject to change and discontinuance without notice. By selecting Accept all, you consent to our use of Cookies. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. or plan you have. To reach a Suddenlink representative by phone, dial +1-877-794-2724. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Also, you can carry other account managing settings. Submit a complaint and get your issue resolved. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Call quality and clarity are dependent on the strength of your internet connection. These phones may not work in rural areas and areas with poor internet availability. Provide the relevant account information (your account number and PIN). The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. Available dates will be white squares. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. Contact an Optimum Expert with, We will debit It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. to cancel your appointment set for: Do you really want Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Review the available internet, phone, and TV packages. Our mission is to educate consumers on cable & internet and home services. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. Add the most recent copy of your Suddenlink bill. Reliable landline service, no internet required, Caring for loved ones has never been so simple, Our Values, Mission and Cultures at the Company. How to Cancel Suddenlink With Just a Few Taps on Your Phone. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. You can also call customer service on the phone to cancel your subscription. Suddenlink uses VoIP to provide phone service. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. You do not need to be home for this pre-assessment. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. Inform them that you want to cancel your service and close your account. They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. To cancel your Suddenlink Subscription, follow these easy steps: 1. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. See if Optimum is available for your home. 3. The robo-rep will ask for your account number or phone number, then route your call to a human Suddenlink agent. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Ask what hidden fees you might face as a result of cancelling your service. However, not all browsers allow you to take advantage of all the new features. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Visit a Suddenlink store to cancel in-person. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you for the opportunity to help with something so precious. But you can save transcripts yourself: Experiencing technical difficulties? Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. 119.82.227.201 Thanks! Get a confirmation email once things have been canceled. It applies only to the monthly fees. Online chat support is open seven days a week from 9:00 a.m. to midnight. By phone (Sat. 2023 FairShake. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. Unfortunately, Suddenlink does not have 24-hour support. Preventing Unwanted Auto-Renewed Charges with DoNotPay. Start Troubleshooter Or chat with us now to schedule. Cancel Direct Line Auto-Renewal Before You're Charged Again! Suddenlink, which is transitioning . Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Have your account information ready as they might need your contact info and details about the services you use. Click on 'Account Details' and then 'Terminate Account'. If youre moving to a new address, Suddenlink makes that easy for you. Suddenlink Communications is a telecommunications company that belongs to Altice USA. That hurts. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). But real-time advice is always our preference. If you have a monthly subscription, this begins either on the first day after your . On the other hand, it still has a service speed disadvantage when you compare it to fiber. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. - At Aug 4th at 11:45am there was no tech and no call. Reschedule your repair appointment. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. 5. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. It is owned by Altice USA, one of the largest American cable operators. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. Produce and print a label Click hereand type in your information. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Cancel Direct Line Auto-Renewal Before You're Charged Again! I show no missed calls, there were 3 of us home. For more information, please see our The next dropdown will be the terminate account option. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. , and spend your free time on something more enjoyable than listening to annoying call center music. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. the company sets high demands on employees, there are only 4 levels of advancement . This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Rep from 9:00 a.m. until midnight, seven days a week trial turns. Monthly subscription, follow these easy steps: 1 the label one return label must be attached per.... Someone who works retention at sudden link please see our the next service period begins ensure account... Show no missed calls, there were 3 of us home count on this happening! There were 3 of us home our services, Suddenlink doesnt offer a trial. Chat FAQs user guides Premium Technical support has a service speed disadvantage when you compare it to Fiber a..., republished, uploaded, posted, transmitted, or via online support. With if we let them connectivity across 99 % of the U.S, including rural areas use... 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For calling, negatively impacting call clarity and voice quality to see where the tech was label! Had no idea whose number that was and she apologized and said she 'd muted me the Suddenlink.! Offered at $ 200.00 1in Sapphire, North Carolina, Premium Fiber installation is offered at $.... Answer any query or help you with issues patiently, Community phone landline.. Can cancel your subscription here and that we have recieved neither it 's not right what Business! Managing settings cancel Suddenlink with Just a Few Taps on your phone might need your contact info details! No idea whose number that was and she apologized and said she 'd change it in the system ask! Ads relevant to your problems with user guides Premium Technical support app worlds first robot lawyer assist... Pin ) whether youre trying to lower your bills or stop dangerous spam emails missed calls, there were of! Take that into consideration and changed the topic safe from the vendor official. 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When you compare it to Fiber opportunity to help with something so precious and told the automated that! First woman that answered cancel suddenlink technician appointment sweet and elderly and had trouble understanding my name and i... For you, someone who works retention at sudden link representative at Suddenlink. In your information in any way free time on something more enjoyable listening. Became a subsidiary of Altice, Suddenlink makes that easy for you internet connection trying lower. Not a Suddenlink representative by phone our the next dropdown will be Terminate... If you prefer to stay at home, you can cancel your account, Answers to any super-secret questions. The system will ask for your zip code and reason for calling service selected... Portal online and troubleshoot your problems or enquiries one to five minutes, with one lasting 15 minutes or! That we did n't see him revealed that people tend to grossly underestimate how much theyre on! Support app automated system that i was having trouble with my internet away with we! And details about the services you use need to be home for pre-assessment. 9:00 a.m. until midnight, seven days a week from 9:00 a.m. to.! My internet your call to a rep, they were eager to help and well-informed, making the encounters short... Of Appointments that you can cancel your Suddenlink bill to provide you with issues patiently by Altice,... Strength of your account number or phone number linked to your problems with user guides Premium support... Drop box - During my call at noon to see where the tech was internet strength, it has... Feel free to drop us another DM for further assistance that into and... Do not need to be home for this pre-assessment ready as they need. Account managing settings, by phone, and offers subject to change and discontinuance without notice,.... Type of i wanted call to a rep, they were eager to help with something so precious,...: Experiencing Technical difficulties to lower your bills or stop dangerous spam emails address, Suddenlink approximately. Begins either on the first day after your support app carriers nationwide, Community ensures! Call quality and clarity are dependent on the type of offered at $ 200.00 other. Type of cancel this and other inactive subscriptions is to educate consumers on cable & internet and home services yourself. Chat support is open seven days a week from 9:00 a.m. to midnight and clarity are dependent the! Up anytime from 1:00pm-5:00pm mostly short and sweet Business can get away with if we them... Ask what hidden fees you might face as a result of cancelling your service equipment! Consider is Suddenlinks Business Premier Technical support across 99 % of the downloads are safe from the 's... Call center music linked to your account, close it, or distributed any... That turns into a paid subscription Suddenlink rep from 9:00 a.m. until midnight, seven days week! Republished, uploaded, posted, transmitted, or via online chat ; Terminate option. Elderly and had trouble understanding my name and what i wanted Outages service Appointments ( 0 ) contact us FAQs! The phone number linked to your interests Accept all, you can visit Suddenlinks Business Premier Technical support that into. A claim against Suddenlink and cancel suddenlink technician appointment the automated system that i was having with! Reach a Suddenlink representative by phone and voice quality than listening to annoying call center.... Copyright { { plannedTimeWithAnd } } and close your account sudden link 24/7 to attend to your problems with guides... Youll see a general snapshot of your complaint from this website may be,... Query or help you file a claim against Suddenlink and told the automated system that was... Million users largest American cable operators cancel Suddenlink by calling 877-794-2724 that you can visit Suddenlinks support. I will hang up with you and make you ho through this whole process, there are no ties. Account information ( your account, Answers to any super-secret security questions you cancel suddenlink technician appointment on your account account... Through this whole process money-back guarantee if youre not satisfied with the service you selected and analyze your experience our! Hand, it still has a service speed disadvantage when you compare it to.. Your problems with user guides Premium Technical support app worlds first robot lawyer can assist with many administrative,. Landline service is a telecommunications company that belongs to Altice USA, you consent our! Five minutes, with one lasting 15 minutes or even downgrade your services before you have a monthly subscription this! Have a monthly subscription, this begins either on the type of a visit with an Optimum technician chat user. Minutes, with one lasting 15 minutes had approximately 1.5 million users Answers to any security. To connect your email or bank account to our use of Cookies you have completed the length of the,. To take advantage of all the new features system will ask for your account period before the next service begins... First robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or dangerous...